IT Engineer (Support)
About Mettis
We design, manufacture and assemble precision forged and machined components at our fully integrated facility in the heart of the UK. Our vision is not only to be the best at what we do but to continually set new standards in the industry by investing and innovating. That’s why we have been pioneers in our industry for over seventy years.
We are forging the future today.
About the Role
Reporting to the Head of IT, the IT Engineer is a key member of the Information Technology team, providing reliable, responsive first-line IT support across the business. This role is fundamental to ensuring the effective operation of Mettis’ technology infrastructure, supporting business users, maintaining secure and stable systems, and enabling operational performance across a manufacturing environment.
The post-holder will support, install, maintain, and administer IT systems including end-user hardware, servers, networks, and core business applications. You will work closely with internal departments to resolve technical issues, identify improvement opportunities, and support IT-driven projects. The role also requires significant engagement with third-party suppliers and external support partners.
A focus on cyber security, data protection, and system integrity is essential, ensuring compliance with the Cyber Security Policy and System Security Plan while delivering a high-quality support service.
As a condition of employment, successful candidates are required to satisfy ITAR (International Traffic in Arms Regulations) compliance and must fulfil the following before commencing this role:
i. Currently hold the legal Right to Work in the UK
ii. Fulfil a DBS clearance
iii. Provide a consistent 5-year UK domicile
iv. Pass Drugs & Alcohol screening at the start of their Mettis employment
Responsibilities
Core Responsibilities
Provide robust, reliable first-line IT support to the business
Install, maintain, and support desktop and laptop computers, servers, network hardware, and peripherals
Perform user account administration, including Active Directory and access management
Support Microsoft 365 administration and associated business applications
Provide basic ERP system support where required
Administer the IT call logging system, including reporting and performance monitoring
Liaise with internal departments to understand support issues and identify improvement opportunities
Liaise with suppliers and external support partners for purchasing and technical support requirements
Deliver basic end-user training on IT systems and tools
Support and participate in IT-related projects aligned to business needs
Ensure systems, data, and infrastructure are maintained securely in line with cyber security requirements
Safety Responsibilities
Comply fully with EHS and legislative standards
Adhere to PPE and all relevant safety policies and procedures
Promote safe working practices across the workplace
Participate in risk assessments and “near miss” risk mitigation activities
Quality Responsibilities
Ensure IT services are delivered to the highest standard
Carry out tasks right first time, in line with defined procedures and expectations
Maintain accurate documentation and system records
Delivery Responsibilities
Complete support tasks and projects within agreed timeframes
Ensure issues are resolved effectively and to the required standard
Cost Responsibilities
Proactively identify cost-saving opportunities without detriment to IT service or system resilience
People Responsibilities
Maintain professional standards of written and verbal communication with internal and external stakeholders
Work in full compliance with all Mettis HR policies and procedures
Contribute positively to teamwork and cross-functional collaboration
Business Responsibilities
Act as an ambassador for Mettis Aerospace
Role model the Company’s Vision, Mission, and Values at all times
Qualifications
Previous experience in a similar IT support role or a desire to develop a career in IT within a manufacturing or industrial environment
Relevant IT qualifications (or working towards) are advantageous
Required Skills
Problem-solving and analytical skills
Hardware support experience across desktops, laptops, servers, networking equipment, and peripherals
Knowledge of desktop and server operating systems
Awareness of virtualised environments (e.g. VMware)
Microsoft 365 administration experience
Active Directory, DNS, DHCP, and Group Policy knowledge
Familiarity with Windows Update Services (WSUS)
Backup and restore solutions (e.g. Veeam)
Proficiency across Microsoft Office applications
Fibre and Cat5 network support awareness
VOIP end-user support and administration knowledge
Significant IT, documentation, and system administration capability
Planning and project management awareness
Understanding of cyber security and data protection principles
Effective communication skills at all levels
Ability to prioritise workload and manage change
Collaborative, coaching, and team-focused mindset
Job Type: Full-time, Permanent
Location: Redditch, Worcestershire (on site, 5 days)
Hours: M-T 07:30 – 16:30 & F 07:30 – 12:30
Benefits
Pension: 3% Employer & 5% Employee contribution
Employee benefits, rewards, and wellbeing platform (Perkbox)
Free on-site parking
Cycle to work scheme
Bereavement leave
Company events
Employee referral programme
Sick pay (after probationary period)
This job description is not exhaustive and may be reviewed periodically in agreement with the job holder. The postholder must comply with all policies and procedures issued by or on behalf of Mettis Aerospace.
Equal Opportunity Statement
Mettis Aerospace is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to creating an inclusive environment where everyone feels valued and supported.